Q:  What do I need to do to prepare for a carpet cleaning visit? 

A: Thank You for trusting Clearly Clean with your carpet cleaning needs.  Some suggestions to prepare for our carpet cleaning include:

• Please remove small items and breakable items from the areas to be cleaned.  This could include items such as plants, vases, small lamps, etc. 
• Generally you can leave larger items in place such as chairs, couches, and recliners.  We usually slide these items to one part of the room, clean under them, and then slide them back.  We then place plastic tabs under the legs to keep the legs from contacting the moist carpet.
• Some items that we do not move include computers, entertainment centers, china cabinets, and sectional sofas.  However, the carpets underneath can be cleaned when there is sufficient room underneath.  Otherwise, we will clean around the edges.
• You do not have to vacuum the carpets in advance.  We will do this when we clean.

Q:  How long does it take for my carpets to dry?

A:  When we are done cleaning, the carpets will be damp to the touch.  Drying time is usually from 4 to 8 hours and varies depending on the room temperature, humidity, type of carpet, and weather conditions.  Basement carpet installed on a concrete floor can take longer.  If drying time is a major concern, talk to us about our ultra fast drying options. 

Q:  Are your products safe?  Can you use Green Seal approved products?

A:  Our preference is to use all Green Seal approved products from Bridgepoint.  Green Seal only certifies products that are safe for the environment and minimize negative health impacts.  We do other things beyond just the products that we use to minimize environmental and health impacts.  For example, we use a Green Seal approved vacuum cleaner which filters fine dust particles out of the air and does not allow them to recirculate into your home.  Additionally, our truck mount cleaning system is certified by Green Seal at their "Gold" level.  This is the highest rating available.  This means it effectively removes cleaning solutions from your carpets while leaving virtually no residual product.  Finally, we discharge our waste water in an approved sewer treatment facility instead of on-site disposal.  By doing so, the waste products do not migrate into the waterways. 

We acknowledge that green cleaning products are not always effective on all stains and heavy soiled carpets.  When we encounter these situations, we will alter the products to improve the cleaning outcome for these areas.  Examples where we commonly use alternative products include urine removal processes, ink and coffee stains, and heavy traffic areas such as stairs.  Please let us know if you have other preferences.    

Q:  Can you solve my pet odor problems? 

A:  Pet odor is code for pee.  In most cases, we can solve pet odor issues and at a very reasonable cost. 

Preferred Method

The soiled areas can usually be identified using an ultraviolet light or a device called a hydrometer.  Once we identify the issues, we pre-treat with a urine solvent and clean the carpets.  After cleaning we apply a combination of products for odor elimination.  These include an enzyme which addresses remaining bacteria issues and works over time to prevent a re-occurrence of odor, a pairing agent for immediate odor control, and a deodorant to treat the air.  Please note that we use products in this process that are not green or environmentally friendly.

Our preferred method is a surface treatment that usually results in substantial odor elimination.  This is the only treatment most customers need.

Other Processes

The variable with animal urine is knowing the depth and extent of contamination.  This is not always obvious.  Sometimes animal urine penetrates below the carpets and into the sub-floor.  It can also be present in the baseboard and walls.  We have treatments for these situations and would discuss them on a case-by-case basis.  These more extensive processes are not common.